Shipping policy

 

Shipping Policy

At Giftimah, every order is handmade with care and personalised to your request. Please review the following information before placing your order.

Turnaround Time

  • Our standard turnaround time is 3–7 working days (Monday to Friday).

  • We do not process or dispatch orders on weekends.

  • If you place an order and need it urgently, you must contact us first to confirm if we can meet your deadline.

  • If you leave a note stating you need it by a certain date without confirming with us, we are not liable if it does not arrive in time.

Delivery Services & Times

All orders are shipped via Royal Mail Tracked services:

Service Estimated Delivery Time (after dispatch)
Tracked 48 2–3 working days
Tracked 24 1–2 working days

⚠️ Delivery times are estimates only. They are not guaranteed. We are not responsible for any postal delays once your order has been dispatched.

All turnaround and delivery times refer to working days (Monday–Friday) and exclude weekends.

Lost or Delayed Orders

If your order hasn't arrived within 10 working days of dispatch, it may be considered lost. In that case, you will be offered a replacement or refund.

Busy Periods

During peak seasons (e.g., Christmas), delivery and turnaround times may be longer.

We recommend placing your order early and checking our homepage for any updates or extended timeframes during busy periods.

Local Pickup

We offer local collection for nearby customers.

Once your order is ready, we will contact you to arrange a pickup time.
Please do not arrive without confirming a time.

You can contact us to schedule collection:

Incorrect Addresses

Please ensure your delivery address is correct at checkout.
We are not responsible for any delays or losses caused by incorrect or incomplete addresses provided by the customer.